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Here are 8 tips for writing great reviews. Youre able to bring one guest per visit. This article was previously written by Matt Moffit. but when u need support / CS to talk and solve ur problems its literally non existant. After being in my new office they are increasing rent by 8.7%. Since then, they've continuously sent me harassing emails, threaten me with debt collection, and even a lawsuit. from: 0 per person, full month 0 per person, 5 days a month 0 per person, 10 days a month Enquire now Buy now The perks of a coworking membership. They denied any responsibility for their system malfunction. In fact, when I asked the receptionist in September or October, I was told that the lease term reverts to a month-to-month after the initial term (which by law, only requires a 1 month notice). Oh yes. You can cancel your membership at any time by completing a Cancellation Request form at your home studio or providing another form of written cancellation request by mail, email, or other method delivered to the address or email address listed at the top of your Membership Agreement. My membership account number with the club is XXXX-XXXX-XXXX-XXXX.I have no complaints regarding your club and the facilities. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. This is a terrible company only looking to steal from you, Hi Jason, thanks for letting us know about this. In conclusion, careful when u sign with regus. Sitejabbers sole mission is to increase online transparency for consumers and businesses, Sitejabber has helped over 100M consumers make better purchasing decisions online, Suspicious reviews are flagged by our algorithms, moderators, and community members. For this reason, a Regus member probably doesn`t expect them to be able to get what they pay if they decide to sign a contract with Regus for office space. This was sent to the email address we have on file, which you can review and amend at any time by logging in to your online account. I would like to request you to cancel my membership with you kindly. Updated. www.myregus.com), a late fee was charged since the payment for your first invoice was received late and the other ones havent been paid at all. First month - $650 Can I roll any unused coworking and office days into the next month? I look forward to receiving more information from you. Michelle Spire Car park full (apparently because Regus has leased a load of spaces to a hotel nearby - Regus, feel free to confirm or deny) so I parked on grass verge together with 15+ other cars. 180 0 obj <> endobj Have a question or issue with your current products and services? Some lounges cost more than the standard US$31 visit fee for members (especially in Australia and New Zealand), while others actually cost less (such as in Europe). Due to covid, my business is shifting almost solely to an online service and I no longer need the office. They even threaten me with all sorts of bad stuff happening to me (threaten to sue me, use credit buerau agency etc) despite me not staying with them anymore and already paid in full I was blessed to have the opportunity to be part of the church. Lorraine Brule It then states that you must provide this written notice at least three months before that end date. You can quickly and easily terminate your agreement through your online portal (myregus.com), by going to Account > Workspaces and services > End Agreement. Orangetheory has a 30-day membership cancellation policy. CONSUMER BEWARE! This company is completely disorganized, and crooked. If the answer is yes, then, according to this article, Regus could probably terminate the lease immediately, and Hannah would still be required to pay the remaining $3,861 due under that lease. It is a fundamental legal doctrine according to which if two persons sign a contract in which one person agrees to pay money in exchange for the provision of a particular service by the other person, if the second party does not provide the service, while the first party continues to pay as agreed, it is generally accepted that the first party has the right to: cancel the contract without penalty. Give your team a place to focus, thrive, and grow, while we take care of all the details. If youd value having further assistance, please send your contact details to me at sandra.melody@regus.com. Well done regus u are scum, Tip for consumers:stay with regus if u want to lose your money, Hi, 370 resolved 164 unresolved File a complaint to Regus Regus contacts (added by reviewer) Phone number +1 855 400 3575 Address 26 Boulevard Royal, L-2449, Luxembourg Website www.regus.com Category Money & Insurance View full information Again, there is no information in either the Agreement or the Terms about terminating after the automatic renewal date. To my horror, the contract sent was being auto renewed without my consent. She is used to taking advantage of people and in a position of power but when its her time to follow a contract she lies and cheats her way out. With a Spaces Coworking Membership you can access thousands of Spaces and Regus centres, all at an unbeatably low price. They hide behind the fine print.LOOK AT THE BBB - RATING F - THEY DESERVE AN F. Hi Trevor, Im very sorry to hear of your disappointment.All of our services and costs are detailed in the agreement you signed. Platinum membership includes access to an office. The app makes it easy for you to do business, allowing you to manage your account and bookings all in one place. Therefore, well make the relevant enquiries and aim to put matters right as soon as we can. In a minute, I`ll illustrate this by showing you what specific actions Hannah took and what result she got (spoiler: she won!). We have a team of specialists available 24/7 to help you find the best solution for your business. Your email address will not be published. It is clean and smart and well organised. In 2022, Regus removed all customers credit cards used for auto pay, in my experience, adding fees for over three months. I have been transferred to a new location. I cannot stress enough the lack of professionalism and poor service. Format, 3+ Free Sample of Insurance Cancellation letter Template, 4+ Sample of Cancellation Letter For Credit Card with Example, 3+ Free Sample of Contract Cancellation Letter with Writing Tips, 4+ Sample ofCancellation Letter for Gym with Format, 5+ Free ServiceCancellation Letter Template with Sample & Example, 10+ Free SampleCancellation Letter for Various Purpose. I can't do anything then when I cancel they keep charge my account and put me in dept and collecting company contact me. Your termination will be automatically confirmed by email. My experience working with Regus reflects the title of OP`s story: I would never sign a contract with them again, even if they nominally had the office space I needed. Best, Lorraine Brule Global Customer Service at Regus Interested in a new product or service? Assistant Global Customer Service at Regus, They actually shut down a location in Chicago and gave everyone 2 days notice to move to one of their other locations. Hi Legend, I understand that youre disappointed, and I sincerely apologise for the inconvenience caused. Transparency is very important to us, and all services can be opted in/out through your online account. It won't go in any direction! We can assure you that our teams are always happy to help. Id like to be able to help but havent been able to identify your account. Our account helpdesk also assisted with a late fee; both of these actions show that we do provide good customer service and are here to assist. You will not be able to engage with anyone capable of resolving dispute or concerns. Global Customer Service at Regus. Ts and Cs apply. However, the Plaza Premium Lounges in Sydney, Melbourne and Brisbane will be accessible via DragonPass when those spaces open its doors once more. Unfortunately, it becomes evident to any Regus customer, particularly any short-duration customer with an eye on cost, that the company exists to extort its customers. You should log into your online account (i.e., www.regus.com), select Account > Product and services > End Agreement, where a specific section for refund request is available. Find workspace. This review was chosen algorithmically as the most valued customer feedback. Though I discontinued using the office after 11/30/21, I have paid for December. Book on the day or in advance via the app. Kind regards, I have enclosed the cancellation fee with this letter. Be part of a vibrant coworking community with dedicated desk or hot desking options. The best guides, deals and tips for more frequent flyer points in Australia. And that`s not the case. In the next paragraph, you should ask the authority for confirmation of cancellation. You can provide notice at any time during your agreement term through your online account (www.myregus.com) and your termination will be immediately confirmed, as long as it's in line with the required notice. This does not apply to contract's renewal or expansion. My expressed intention was to rent space for 1 month and for a quoted price of $650. We have received great feedback about the quality of our service, and I apologise if youve experienced any delay in hearing back from the team. The company left an official comment to this complaint. If it has been longer than 30 days, please get in touch so we can investigate further. Membership to your club has been a nice experience so far in terms of relaxation and meeting new people. You will regret signing with Regus. So, I would like to request you to cancel my membership with you kindly. I signed up on a June 13, 2021, and I asked to cancel agreement on July 19, 2021. This is held for seven days only as a fraud-prevention measure. endstream endobj 181 0 obj <>/Metadata 24 0 R/PageLayout/OneColumn/Pages 178 0 R/StructTreeRoot 39 0 R/Type/Catalog>> endobj 182 0 obj <>/ProcSet[/PDF/Text]>>/Rotate 0/StructParents 0/Tabs/S/Type/Page>> endobj 183 0 obj <>stream I hope youll continue to serve more and more people and make their life happy and prosperous. This place are the worst of the worst. Let me assure you that we most certainly do not hate our customers. Doing so will take you to a sign-in page. You need to pay for services you did not request unable to cancel services then treat you with lawyers, freeze bankaccounts They got lots of 1) hidden fees and 2) extend the contract without your knowledge permission. Hi Andrew, Im sorry you felt the need to escalate this. However, we will ask you to go through some security steps as part of our fraud-prevention policy. Create an account to follow your favorite communities and start taking part in conversations. Lorraine Brule i made an account a day ago and i tried contacting them to cancel my account. Do you think the lease would end, with no consequences for Regus or the member? This is not the case. They don't have as many virtual office spaces, but do have as many or probably more mail handling centers. Global Customer Service at Spaces. We will then confirm your payment date and amount. I thought it is important to do so in order to prevent other small businesses from committing the mistake of engaging in business with Regus. A member of my team has contacted you directly and you are free to contact me directly at Lorraine.brule@regus.com if you would like further clarification on these points. 2.3. If you have been overcharged, we would never refuse to refund the money; if a charge has been credited and there is a balance to refund then naturally we will refund it. So I assumed the purchase transaction failed and chose a different vendor. If Regus can't provide adequate parking on their sites to accommodate a full building then what sort of business model is that??? Do not use this scam company at all costs Thanks again for your comments which help us improve. Coffee/Tea - $35 per month As you did not process this correctly, the agreement continued an additional month. Thank you, Regus customer services ranks as one of the worst I have ever experienced in my professional or personal lives. As a Community Sales Manager, you'll be responsible for the smooth running of your Regus centre while finding ways to increase sales and revenue, helping more and more people enjoy the benefits of flexible working. I believe you must provide a 3-month notice (read your agreement). Avoid at all costs. Office staff are always friendly. ive been trying to get my money back ever since. Membership: 2.3.1. hb```a`` 8hpII@z'$,m` "Q`SA1130;vM(Rgf|&39L 10 *e`b`w 9@ ` I WOULD NOT RECOMMEND THEM UNLESS YOU REALLY WANT A CONTRACT AND A COMPANY THAT HIDES BEHIND SMALL PRINT. The offices are comfortable, The office staff are accommodating, always reaching out to help us out. I only need to book workspace occasionally - why should I register? If you want to continue visiting Plaza Premium lounges in Australia and across the world, then DragonPass could be an option to consider. If you were to take direct space or a sublease you would also see these fees in your rent annually. due to insufficient funds. Their whole existence as a company is solely corporate, no essence and all that matters to them is the revenue. I really thought that this company would be a good option for expanding our business. Lorraine Brule Our dedicated teams work hard to help all customers but I can also help you have this resolved. How did you work around that? after they refuse to return my retainers and 5000 pounds randomly deduct from my bank account, just yesterday some lawyer in linkedin send me a lawsuit claim that i owe them some money. We are in the middle of a pandemic in which both our economy and our way of life have changed, and corporations everywhere have had to make unexpected accommodations. It took Regus about 3 weeks (12/19/21) to respond to my initial inquiry about this, and the response provided no clarity. There are lots of better places out there which are cheaper and better, Hi, Kind regards, I have booked a few rooms (Explorer 1-2 and Living 1) for my half-day event in Bangkok. Dont believe them they are massive frauds. It was an outstanding experience at the gym.Looking forward to getting your confirmation receipt. So I had the opposite problem. Hi Zidan, 16 GBP is the regular Dragonpass price if not registering through MyRegus. I had a membership for over a year. Regards, However I am looking at the Regus membership and it appears the annual fee is waived for the first year, after that there is an annual fee to pay to Regus is this correct? Expensive, have no integrity, and they use contracts to legally scam you by adding all kinds of unreasonable price and demands hid behind small print. Hi Hongxu, and yes they kept coming up with lies such as "your money is being used to pay for the next rent etc" which everyone knows is a complete BS. Please log on to your online account and check that your phone number and email address are correct. If you could please email me at Michelle.spire@regus.com with your company details Ill ensure you are contacted as a matter of urgency. I didn't know if the transaction actually went through. STEER CLEAR OF REGUS, Hi Mary, Im very sorry to hear of your disappointment.As you know, your new office has an increase in price due to the increase in size.